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If you do not receive a confirmation
shipping email with copy of invoice within 1-2 business days, contact us at
customerservice@manyhorses.com for order status.
EMAIL UPDATE!
You may not be getting our Order Status notifications for a variety of
reasons:
Please make sure you enter the correct spelling when ordering with us.
Typos can prevent order notifications from being delivered to you.
Customers having email accounts with Earthlink, Comcast,
AOL, Juno, AT&T/ SBCGlobal: Please make sure your SPAM FILTERS are set to receive
emails from the following email addresses:
orders@manyhorses.com
customerservice@manyhorses.com
customerservice@propay.com
(credit card merchant authorization)
We realize how aggravating it can be to receive
unwanted emails (spam). If an email sent by any of the above addresses
does not get through your spam filters, you may not get shipping
notifications from us. While we cannot be responsible for lost emails,
we do keep a copy of every email notification we send to our customers
and be happy to forward those to you as a courtesy follow-up status
check.
If you have
questions regarding the status of your order, please email us at
customerservice@manyhorses.com.
You can also call us during our normal business hours, please have name, phone number and Order ID # ready for quickest response.
phone:1(262) 742-4323
hours:
Mon-Friday 2:00 to 9:00pm
Sat 1-4:00pm (CST)
*closed on Sundays and holidays
email:
customerservice@manyhorses.com
You
can use the Feedback Form to submit requests and inquiries to us,
click here:
Feedback
ORDER STATUS
For items being returned, please click here:
RETURNS
To request a Order form via email in Word .doc format, please
click here:
MAIL ORDER FORM
To Print an Order form in PDF, click here:
ORDER
FORM
To review our shipping policy, please click here:
SHIPPING POLICY
Mail-in payment (check or
Money Order) can be
sent to:
Many Horses Jewelry Supply
W5461 Briarwood Rd.
Elkhorn, WI 53121
phone: 262-742-4323
*please record order # on check and include a copy of invoice.
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If you still have not received your order within 4-10 days of
receiving shipment confirmation,
please email us
using the following link:
ORDER LOST?
If an order has not been received after a
reasonable amount of time, a duplicate order can be requested. The
Buyer agrees to pay for the second order to be shipped via USPS Priority
Mail Insured at the postal rate as set by USPS according to total weight,
and that the per-item cost minus shipping, will be credited back once the
items are received. Under no circumstances will a duplicate order be
re-shipped without postage-paid USPS Insured packaging.
It is important when requesting a
duplicate shipment that you follow the directions below, in order to
receive your duplicate order and credit back.
Please include your Invoice # in the subject line of your email
and any questions or comments in the body, along with your full name,
address and phone number. Addressing your inquiry to "USPS: Whoever it
may concern" will guarantee a quick order resolution if your package has
been deemed "lost in the mail".
Example:
(copy and paste re: text in body of email):
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re: Order #: xxxxxxx
To Whomever it may concern at USPS:
I paid for my order on (fill in order date here) and I still have
not received it. Please contact me at your earliest convenience.
Thank you,
Your Name
Your Street
Your City, State, Zip
Your Phone Number:
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Lead-Safe Information
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In order to comply with standard industry terms, Many Horses Jewelry
Supply now designates products lead-safe that meet or exceed current
state, federal and/or international laws regarding lead content in
jewelry.
In addition to normal quality control procedures and a routine
lead-testing process, Many Horses Jewelry Supply works closely with
suppliers and testing agencies to ensure our products meet the
requirements listed by California's Lead-Containing Jewelry Law, the
most stringent law in the United States regarding lead content in
adult jewelry, the labeling requirements of California's Proposition
65 and the Consumer Product Safety Improvement Act (CPSIA).
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Where can you get more information?
In an effort to share this important information with the jewelry-making
community, we've identified the following resources for the most current
information on lead and corresponding requirements.
California
Lead-Containing Jewelry Law
This law limits the amount of lead in jewelry, including children's
jewelry and body piercing jewelry. It prohibits the sale of jewelry, or
jewelry components, in California that are not made entirely from
materials that are included on a special list. This list defines three
"classes" of materials that do not contain lead, or only contain lead in
trace amounts. This law applies to people who manufacture, ship, sell or
offer jewelry for retail sale in California.
Proposition
65 - California
Proposition 65 (also called the Safe Drinking Water and Toxic Enforcement
Act of 1986, or just "Prop 65") requires (among other things) that some
businesses that sell lead-containing products in California provide a
warning label with those products to alert customers of their potential
toxicity.
Please note that none of our products are intended for children's
jewelry designs or for use by children.
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