Many Horses Jewelry Supply charges Flat Rate shipping based on total weight.
Our standard shipping rates are computed using the calculated weight of your order, rounded up to the nearest whole pound  by zone, and based on the actual published rates published by USPS. 

Flat Rate Shipping and Handling includes USPS shipping services: Insurance, Delivery Confirmation, Express Service commitment information where applicable.

Services Offered

• USPS First Class Mail®  4-10 day Insured

• USPS Priority Mail®  3-5 day Insured

• USPS Priority Mail Flat-Rate Envelope 6-10 day (4 pound maximum) Insured

• USPS Express Mail® 1-2 day Guaranteed. Delivery times may vary for orders placed during the weekend with this service.

International Shipping Options

• USPS Priority Mail International™ 6-10 day Insured

• Express Mail International™ 8 day Insured
  *NOTE: Global Order tracking is now available outside the USA. Zones and tracking results may vary.
  The USPS ship time guarantee does not apply when transportation networks are disrupted by adverse weather conditions.

  Many Horses Jewelry Supply does not utilize International First Class  postage as an option.

  First Class and some Priority Mail options such as Small Flat Rate box, and Priority Flat Rate Envelope, are NOT insurable and not traceable.
  We do not ask our Customers to accept responsibility for parcels which may be lost or damaged in transit, and we can keep prices low as a result of our never having to absorb the cost of lost or damaged orders. We will do everything in our power to get your package to you in as safe a manner as possible, while guaranteeing your purchase is covered to the full amount.

  Flat Rate Shipping includes USPS shipping services: Insurance, Delivery Confirmation, Express Service commitment information, where applicable. Our $2.65 handling fee ensures timely processing of each order. These charges are non-negotiable and we recommend pulling a few friends together for an order and divide the postage, to help curb the cost to ship one order.
  
  All packages shipped from Many Horses Jewelry Supply will include a declaration indicating the contents as 'Craft Supplies', with full value for the order. Orders returned to us due to refusal of these charges will result in our being charged for the shipping, return shipping and Customs fees. Any future orders will not be accepted until these fees are reimbursed. We apologize for any inconvenience.

 
Many Horses Jewelry Supply is not responsible for service transit times or shipping delays due to severe weather and other causes beyond our control. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

Terms and Conditions

CUSTOMS REGULATIONS AND REQUIREMENTS
International mail is subject to customs examination in the destination country. The contents and value of an item must be declared on the applicable customs form.

1. All goods sent outside of the United States are liable to customs duty and Value Added Tax on importation whether or not the package is marked as a “gift.” Packages are admitted free of customs charges, however, if they meet the following conditions:
   1. Gift packages of small value provided they do not contain any tobacco goods, spirits or wine;
   2. Gift packages containing only well-worn clothing (excluding garments of high value), limited quantities of foodstuffs (other than caviar), soap or consumable medical supplies.
2. Postal packages without a customs declaration that contain goods liable to customs duty or control may be seized by the customs authorities.
3. Many Horses Jewelry Supply is require by law to provide actual value on parcels send out of the United States and is not responsible for any customs duty and Value Added Tax imposed by Customs officials. Many Horses Jewelry Supply does not ship any parcels marked as "Gift" in order to avoid Customs duties.

 For more information, please contact the U.S. Postal Service at 1-800-ASK-USPS or (800) 275-8777.

   While many large companies are able to offer services such as $5 shipping, no size limit, or even free shipping, they must meet a minimum shipping quota to qualify for special reduced rates with their contracted carriers. Since we are a 3rd-party Distributor, we don't qualify for the special rates our larger parent companies offer. We purchase in bulk in order to offer the best price available on all items we stock. We do not carry a huge overhead, so we order frequently and keep inventory moving rapidly; our turnaround shipping time is customarily 1-2 business days. We oftentimes will special-order items and pay extra (without charging you extra), in order to get it to you in the quickest time possible. You won't get that kind of service everywhere and that is what keeps our Customers coming back again and again.
 

 
    Many Horses Jewelry Supply has to follow rigid size restrictions as set by the United States Postal Service.
Postcards, letters, large envelopes (flats) and small packages can be sent using First-Class Mail®. This service, along with Priority Mail and Express Mail, is ideal for sending lightweight merchandise. First-Class Mail prices are based on both the shape and weight of the item being mailed.

   Beginning in January of 2009, all mail is sorted by 2 categories: hand-sorted and machinable. Since our items cannot go through a machine sorter, they have to be hand-sorted and Parcel rates apply. That is why we cannot simply put a small item in an envelope, pad it and stamp it at letter rate.
   
   For items weighing more than 13 ounces, Priority Mail rates apply. We use every available mailing option, including insurance and Delivery Confirmation, when we post your order, so you get the most out of what you pay for.
 

 If you do not receive a confirmation shipping email with copy of invoice within 1-2 business days, contact us at customerservice@manyhorses.com for order status.

EMAIL UPDATE!
You may not be getting our Order status notifications for a variety of reasons:
Please make sure you enter the correct spelling when ordering with us.  Typos can prevent order notifications from being delivered to you.
Customers having email accounts with Earthlink, Comcast, AOL, Juno, AT&T/ SBCGlobal: Please make sure your SPAM FILTERS are set to receive emails from the following email addresses:
orders@manyhorses.com
customerservice@manyhorses.com
customerservice@propay.com (credit card merchant authorization)

We realize how aggravating it can be to receive unwanted emails (spam). If an email sent by any of the above addresses does not get through your spam filters, you may not get shipping notifications from us. While we cannot be responsible for lost emails, we do keep a copy of every email notification we send to our customers and  be happy to forward those to you as a courtesy follow-up status check.

 You can also email or call us right away to avoid delays in shipping.

hours: Mon-Friday 2:00 to 9:00pm
 Sat 1-4:00pm (CST)
*closed on Sundays and  holidays

phone:1(262) 742-4323

2009 Postal Holidays US post offices are closed on these dates: Thursday, January 1 - New Year's Day Monday, January 19 - Martin Luther King Jr's Birthday Monday, February 16 - Washington's Birthday (President's Day) Monday, May 25 - Memorial Day Saturday, July 4 - Independence Day Monday, September 7 - Labor Day Monday, October 12 - Columbus Day Wednesday, November 11 - Veterans Day Thursday, November 26 - Thanksgiving Day Friday, December 25 - Christmas Day Friday, January 1, 2010 - New Year's Day Order processing will resume the next business day  following a closing or observed holiday and shipping will resume next 1-2 business days.

*Many Horses Jewelry Supply is not responsible for service transit time.
Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

Pricing and Sales Tax

Our prices are in US currency and are subject to change without prior notification.  Wisconsin residents are subject to sales tax.  Orders shipped out of state are not subject to sales tax. Wisconsin Retail business's are tax-exempt. Business owners must provide a Tax ID or resale permit # at time of order.

Many Horses Jewelry Supply is not responsible for typographical errors. Prices subject to change.

Customs Duties and fees: why we won't ship as "Gift".

Customs, duties and other fees assessed by the destination country for an item can NOT be paid to the United States Postal Service when the item is mailed. The recipient of the mail piece is the only one who can pay the customs fees.

All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country's national laws. This is not new. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country's laws. Each country assesses customs, duties, and taxes. Check the Worlds Customs Organization website for general information, or visit the website of that country's customs service.

It is important to understand that, if duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. Postage is charged to cover the expense of delivery only. Postage does not cover charges assessed by customs in the destination country.

Backordered Items

We make every effort to have all items in stock at all times. However, due to periodic high demand and the unique nature of our goods, please allow up to 8 weeks for delivery on items not in stock at the time of your order. If an item becomes backordered once you've placed your order (sold out prior to order receipt), we will offer you the option of reserving the item, offer a similar substitute or upgrade your order to the next similar (size) item. If the item becomes unavailable at the Vendor level after you've placed your order, you will be offered the option to substitute, cancel or retain store credit for future use. All backordered items will be shipped by USPS First Class mail. When you pay by credit card and wish to reserve items, we will charge your credit card at the time of order receipt.
Should you wish to cancel reserved items or return merchandise, we will issue a refund via the method of payment you originally used.
When you pay by check, and you indicate on your order that you wish to reserve out-of-stock items, we will retain the exact amount to cover the items reserved. Please review our Payment Policy for additional information.
We are unable to add additional items to the order containing reserved items once payment has been submitted.

Returns

Returns are accepted within 14 days from the date of purchase. You may request an RMA # (Return Merchandise Authorization) which we will issue in email. Should you need to return an item, please include a copy of the original invoice. All merchandise being returned for exchange must be sent back in its original container/bag, in a completely unaltered state. We do not accept returns on special orders, bulk quantities and hair accessories.

For items being returned, please click here for an RMA form:
RETURNS

*Return postage and handling charges are not refundable. No returns will be accepted for items damaged or altered while in use by consumer or without an RMA form.

What happens if my order is lost or incorrect when I receive it?

   At Many Horses Jewelry Supply, we strive to process and ship your order as quickly as possible, but sometimes errors do occur.

Order error:  If we make a mistake on your order, contact us either by email or by phone right away, and we'll work quickly to correct the error and initiate replacement shipments/ returns to your complete satisfaction.

Lost order: Please allow ample time for mail delivery, excluding Sundays and holidays, before reporting a missing order. USPS Priority Mail® 3-5 day does not guarantee delivery time. If an order becomes lost after it is shipped from our facility, and it is determined it cannot be traced through the www.usps.com website using the tracking number you were provided, we will submit a loss-claim through our local post office for you and reship your order at no charge to you.

Address error: If your order includes a shipping address that is in error or is incomplete, and the order is returned to us as undeliverable, we will contact you for a new address, and reship the order after the original order is received back in our facility. You will be charged a new shipping fee for reshipping the order. If you decide to cancel the order, all shipping costs and 15% restock fee will be deducted from your refund.

Cancellations

Orders may only be cancelled prior to processing (usually within the first 24 hours after an order is placed).  We are unable to cancel any order once it is in process. If any changes are requested, an email must be received the same day order is placed.  Backordered items may be cancelled as long as the item is still in "backorder status"; a $1.50 processing fee will be deducted from any money refunded. Once a backordered item has shipped to our facility, orders will be updated to "In Process". All cancellations must be submitted via email within 3 business days of order.

Privacy Statement

Many Horses Jewelry Supply  is committed to protecting your privacy. Any information we collect will only be used to process orders and facilitate communication between our customers and Many Horses Jewelry Supply. We will not disclose, rent or sell your personal details.

Our Guarantee to you