Many Horses Jewelry Supply live USPS direct-quote shipping rates for all services.

Our standard $7.95 Flat Rate shipping and handling rate covers the first 13 ounces. After that, we automatically upgrade your order to Priority Insured. Shipping costs include all available USPS shipping services: Insurance, Delivery Confirmation, Express Service commitment information, where applicable. Our Processing fees are included in all shipping costs.

Services Offered

• USPS First Class Mail®  Parcel Insured 4-10 day

• USPS Priority Mail® Insured 3-5 day

• USPS Priority Mail® Flat Rate Box Insured 3-5 day

• USPS Priority Mail Flat-Rate Envelope Insured 6-10 day (4 pound maximum)

• USPS Express Mail® Insured 1-2 day Guaranteed. Delivery times may vary by location..

International Shipping Options

• USPS Priority Mail® International™ Insured 6-10 day

• USPS Express Mail® International™ Insured 3-5 day
  *NOTE: Global Order tracking is now available outside the USA. Zones and tracking results may vary.
  The USPS ship time guarantee does not apply when transportation networks are disrupted by adverse weather conditions or when held in Customs..

  Many Horses Jewelry Supply does not utilize International First Class shipping.

  First Class Mail® International and some Priority Mail® International options such as Small Flat Rate box, and Priority Flat Rate Envelope, are NOT insurable and not traceable. We only offer Insured shipping services for the value of the items being sent. Postage is not included in declared insured value on Customs forms.
  We do not ask our Customers to accept responsibility for parcels which may be lost or damaged in transit. In this way,  we can keep product prices low as a result. We will do everything in our power to get your package to you in as safe a manner as possible, while guaranteeing your purchase is covered to the full amount.
  
  All packages shipped from Many Horses Jewelry Supply will include a declaration indicating the contents as 'Craft Supplies', with full value for the order; we cannot mark any order as "gift" or declare a value under $49 for larger values, we would get into a lot of trouble with the Postal Service. Orders returned to us due to refusal of these charges will result in our being charged for the shipping, return shipping and Customs fees. Any future orders will not be accepted until these fees are reimbursed. We agree, postal regulations are sticky, and we apologize for any inconvenience.

 
Many Horses Jewelry Supply is not responsible for service transit times or shipping delays due to severe weather and other causes beyond our control. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

Terms and Conditions

CUSTOMS REGULATIONS AND REQUIREMENTS
International mail is subject to customs examination in the destination country. The contents and value of an item must be declared on the applicable customs form.

1. All goods sent outside of the United States are liable to customs duty and Value Added Tax on importation whether or not the package is marked as a “gift.” Packages are admitted free of customs charges, however, if they meet the following conditions:
   1. Gift packages of small value provided they do not contain any tobacco goods, spirits or wine;
   2. Gift packages containing only well-worn clothing (excluding garments of high value), limited quantities of foodstuffs (other than caviar), soap or consumable medical supplies.
2. Postal packages without a customs declaration that contain goods liable to customs duty or control may be seized by the customs authorities.
3. Many Horses Jewelry Supply is require by law to provide actual value of contents only, on parcels sent out of the United States and is not responsible for any customs duty and Value Added Tax imposed by Customs officials. Many Horses Jewelry Supply does not ship any parcels marked as "Gift" in order to avoid Customs duties.

 For more information, please contact the U.S. Postal Service at 1-800-ASK-USPS or (800) 275-8777.

   While many large companies are able to offer services such as discounted or free shipping, they must meet contractual high-volume criteria, in order to offer discounted shipping. We are a small company and do not ship the higher volumes which would qualify for discounted shipping.

We purchase in bulk in order to offer the best price available on all items we stock. We do not carry a huge overhead, so we order frequently and keep inventory moving rapidly; our turnaround shipping time is customarily 1-2 business days.
 

 
    Many Horses Jewelry Supply has to follow rigid size restrictions as set by the United States Postal Service.
Padded bubble mailer envelopes and small packages can be sent using First-Class Mail® at the Parcel rate. This service, along with Priority Mail and Express Mail, is ideal for sending lightweight merchandise. First-Class Mail prices are based on both the shape and weight of the item being mailed.

   Beginning in January of 2009, all mail is sorted by 2 categories: hand-sorted and machinable. Since our items cannot go through a machine sorter, they have to be hand-sorted and Parcel rates apply. For this reason,  we cannot simply put a small item in an envelope, pad it and stamp it at letter rate.
   
   For items weighing more than 13 ounces, Priority Mail rates apply. We use every available mailing option, including insurance and Delivery Confirmation, when we post your order, and will upgrade your shipping automatically.

 If you do not receive a confirmation shipping email with copy of invoice within 1-2 business days, contact us at customerservice@manyhorses.com for order status.

EMAIL UPDATE!
You may not be getting our Order status notifications for a variety of reasons:
Please make sure you enter the correct spelling when ordering with us.  Typos can prevent order notifications from being delivered to you.
Customers having email accounts with Earthlink, Comcast, AOL, Juno, AT&T/ SBCGlobal: Please make sure your SPAM FILTERS are set to receive emails from the following email addresses:
orders@manyhorses.com
customerservice@manyhorses.com
customerservice@propay.com (credit card merchant authorization)

We realize how aggravating it can be to receive unwanted emails (spam). If an email sent by any of the above addresses does not get through your spam filters, you may not get shipping notifications from us. While we cannot be responsible for lost emails, we do keep a copy of every email notification we send to our customers and  be happy to forward those to you as a courtesy follow-up status check.

 You can also email or call us right away to avoid delays in shipping.

hours: Mon-Friday 2:00 to 9:00pm
 Sat 1-4:00pm (CST)
*closed on Sundays and  holidays

phone:1(262) 742-4323

HOLIDAY SHIP SCHEDULE Many Horses Jewelry Supply will be closed in observance of all National Holidays. Order processing and shipping will resume the following business day. 2012 Federal Holidays

2012 Federal Holidays

January 1, 2012 (the legal public holiday for New Year's Day), falls on a Sunday. For most Federal employees, Monday, January 2, will be treated as a holiday- NO MAIL.

** This holiday is designated as "Washington's Birthday" in section 6103(a) of title 5 of the United States Code, which is the law that specifies holidays for Federal employees. NO MAIL.

*** November 11, 2012 (the legal public holiday for Veterans Day), falls on a Sunday. For most Federal employees, Monday, November 12, will be treated as a holiday - NO MAIL.

Please note: Many Horses Jewelry Supply is closed for the observance of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders that would normally be processed on these days will be processed the following business day.

Packages in transit during these and other government holidays could be delayed by one or more days, depending on the carrier.

Our hours are:
Monday - Saturday 2:00 to 9:00pm CST
*closed on Sundays and  holidays and Super Bowls.
phone: (262) 742-4323

Holiday Updates

*Please do not leave messages such as "Leave at back porch" or "Leave at front desk if no answer..." when placing your order; we cannot leave instructions with individual postal carriers. If you cannot be home to receive mail, you should make arrangements with your individual carrier or Post Office; they will be happy to leave your parcel in a covered container on your porch, to expedite efficient deliveries during peak holiday deliveries.

Many Horses Jewelry Supply is not responsible for service transit times or shipping delays due to severe weather and other causes beyond our control.

*Please allow ample time when ordering products for your projects, to avoid delays due to unforeseen circumstances.

Pricing and Sales Tax

Our prices are in US currency and are subject to change without prior notification.  Wisconsin residents are subject to sales tax.  Orders shipped out of state are not subject to sales tax. Wisconsin Retail business's are tax-exempt. Business owners must provide a Tax ID or resale permit # at time of order.

Many Horses Jewelry Supply is not responsible for typographical errors. Prices subject to change.

Backordered Items

We make every effort to have all items in stock at all times. However, due to periodic high demand and the unique nature of our goods, please allow up to 8 weeks for delivery on items not in stock at the time of your order. If an item becomes backordered once you've placed your order (sold out prior to order receipt), we will offer you the option of reserving the item, offer a similar substitute or upgrade your order to the next similar (size) item. If the item becomes unavailable at the Vendor level after you've placed your order, you will be offered the option to substitute, cancel or retain store credit for future use. All backordered items will be shipped by USPS First Class mail. When you pay by credit card and wish to reserve items, we will charge your credit card at the time of order receipt.
Should you wish to cancel reserved items or return merchandise, we will issue a refund via the method of payment you originally used.
When you pay by check, and you indicate on your order that you wish to reserve out-of-stock items, we will retain the exact amount to cover the items reserved. Please review our Payment Policy for additional information.
We are unable to add additional items to the order containing reserved items once payment has been submitted. A new order would have to be placed and shipping costs would be adjusted.

*Please note: In the event we must reship any items either missing due to human error or backorder status,  we will ship using the least expensive shipping method available. If you wish to upgrade shipping, applicable charges will apply.

Cancellations

Orders may only be cancelled prior to processing (usually within the first 24 hours after an order is placed).  We are unable to cancel an order once payment is processed. If any changes are requested, an email must be received the same day order is placed.  

Large quantity or Special Order items and items marked  - out of stock - backorder available, are to be pre-paid and are placed on reserve for that order.

Backordered items may be cancelled as long as the item is still in "backorder status"; a 20%  processing and restock fee will be deducted from refund. Once a backordered item has shipped to our facility, orders cannot be cancelled.

What happens if my order is lost or incorrect when I receive it?

   At Many Horses Jewelry Supply, we strive to process and ship your order as quickly as possible, but sometimes errors do occur.

Order error:  If we make a mistake on your order, contact us either by email or by phone right away, and we'll work quickly to correct the error and initiate replacement shipments/ returns to your complete satisfaction.

Lost order: Please allow ample time for mail delivery, excluding Sundays and holidays, before reporting a missing order. USPS Priority Mail® 3-5 day does not guarantee delivery time. If an order becomes lost after it is shipped from our facility, and it is determined it cannot be traced through the www.usps.com website using the tracking number you were provided, we will submit a loss-claim through our local post office for you and reship your order at no charge to you.

Address error: If your order includes a shipping address that is in error or is incomplete, and the order is returned to us as undeliverable, we will contact you for a new address, and reship the order after the original order is received back in our facility. You will be charged a new shipping fee for reshipping the order. If you decide to cancel the order, all shipping costs and 15% restock fee will be deducted from your refund.

Privacy Statement

Many Horses Jewelry Supply  is committed to protecting your privacy. Any information we collect will only be used to process orders and facilitate communication between our customers and Many Horses Jewelry Supply. We will not disclose, rent or sell your personal details.

Our Guarantee to you

GO GREEN - RECYCLE
While some of our larger boxes are reused to save the landfills-your products are always packed with the utmost care!
Never judge a book  by it's cover~